Heartland Hospice (york)

in York, Pennsylvania is a Non-Profit hospice care facility first certified to accept Medicare payments on December 13, 2000. Extensive health outcomes, ratings, and more are accessible on their profile below.


Patient Ratings
Please rate how you felt your loved or yourself have been treated at Heartland Hospice (york) below to help others make a more informed decision. Thank you.
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Address:

Heartland Hospice (york)
3417c Concord Road
York, PA 17402 [York county]

Phone Number:

(717) 840-1002

Ownership Type:

Non-Profit

Medicare Certified on:

December 13, 2000


Caretaker Survey

The opinions below are from people who looked after the patient before they moved to hospice care. We use a scale from 0 to 100 to measure these opinions. If half of the people agree on something, the score would be 50%, and it works the same way for other percentages.



The hospice team did |not| provide the right amount of emotional and spiritual support

8%


The hospice team provided the right amount of emotional and spiritual support

92%


Caregivers rated the hospice agency a 6 or lower

5%


Caregivers rated the hospice agency a 7 or 8

12%


Caregivers rated the hospice agency a 9 or 10

83%


NO, they would probably not or definitely not recommend the hospice

5%


YES, they would probably recommend the hospice

13%


YES, they would definitely recommend the hospice

82%


The hospice team sometimes or never treated the patient with respect

2%


The hospice team usually treated the patient with respect

7%


The hospice team always treated the patient with respect

91%


The patient sometimes or never got the help they needed for pain and symptoms

10%


The patient usually got the help they needed for pain and symptoms

15%


The patient always got the help they needed for pain and symptoms

75%


The hospice team sometimes or never communicated well

7%


The hospice team usually communicated well

11%


The hospice team always communicated well

82%


The hospice team sometimes or never provided timely help

12%


The hospice team usually provided timely help

10%


The hospice team always provided timely help

78%


They did not receive the training they needed

9%


They somewhat received the training they needed

14%


They definitely received the training they needed

77%



Survey Results


The following survey results indicate how Heartland Hospice (york) did on a variety of measures.
HCI stands for: Hospice Care Index

Hospice and Palliative Care Treatment Preferences

The rate at which a hospice respects and follows the patient's wishes for care regarding treatment preferences

100.0


Beliefs & Values Addressed (if desired by the patient)

The rate at which a hospice addresses and respects the patient's beliefs and values if desired by the patient

98.5


Hospice and Palliative Care Pain Screening

The rate at which a hospice screens patients for pain

98.8


Hospice and Palliative Care Pain Assessment

The rate at which a hospice assesses and evaluates the patient's pain

98.6


Hospice and Palliative Care Dyspnea Screening

The rate at which a hospice screens patients for difficulties with breathing

99.7


Hospice and Palliative Care Dyspnea Treatment

The rate at which a hospice treats and manages the patient's breathing difficulties

96.5


Patient Treated with an Opioid Who Are Given a Bowel Regimen

97.8


Hospice and Palliative Care Composite Process Measure

The rate at which a hospice provides comprehensive care

94.6


Hospice Visits in the Last Days of Life

The rate at which hospice visits are provided in the last days of life

74.8


Hospice Care Index Overall Score

The rate at which the hospice care index overall score is observed

9.0

1 to 10 scale of how CMS scored this hospice (10 being highest)


CHC/GIP provided (% days)

0.4


CHC/GIP provided (% days)

78


Gaps in nursing visits (% elections)

79.2


Gaps in nursing visits (% elections)

85


Early live discharges (% live discharges)

The rate at which early live discharges are observed

14.4

Early live discharges (% live discharges)


Early live discharges (% live discharges)

91


Late live discharges (% live discharges)

The rate at which late live discharges are observed

36.7

% live discharges observed rate at facility


Late live discharges (% live discharges)

42


Burdensome transitions, Type 1 (% live discharges)

The rate at which burdensome transitions, Type 1, are observed

5.6

Burdensome transitions, Type 1 (% live discharges) observed rate at facility


Burdensome transitions, Type 1 (% live discharges)

44


Burdensome transitions, Type 2 (% live discharges)

The rate at which burdensome transitions, Type 2, are observed

3.3

Burdensome transitions, Type 2 (% live discharges) observed rate at facility


Burdensome transitions, Type 2 (% live discharges)

75


Per-beneficiary spending (U.S. dollars $)

The rate at which per-beneficiary spending is observed

13,585

Per-beneficiary spending (U.S. dollars $)


Per-beneficiary spending (U.S. dollars $)

36


Nurse care minutes per routine home care days (minutes)

The rate at which skilled nursing care minutes per routine home care days are observed

10.0

Skilled nursing care minutes per routine home care days


Nurse care minutes per routine home care days (minutes)

24


Skilled nursing minutes on weekends (% minutes)

The rate at which skilled nursing minutes on weekends are observed

9.0

Skilled nursing minutes on weekends (% minutes)


Skilled nursing minutes on weekends (% minutes)

61


Visits near death (% decedents)

The rate at which visits near death are observed

92.8

Visits near death (% decedents) observed rate at facility


Visits near death (% decedents)

47


Average Daily Census

The average number of patients cared for by a hospice each day

144.0


Provided Routine Home Care and other levels of care

Indicates whether a hospice provided routine home care and other levels of care

Yes

Hospice had at least one incidence of routine home care and at least one more incidence of care at another level.


Provided Routine Home Care only

Indicates whether a hospice provided only routine home care

No

The hospice had at least one incidence of routine home care over the last 3 years, and no incidences of care at any other level and the hospice had at least one incidence of care at another level.


Percent of Patients with Cancer

The percentage of patients at a hospice who had cancer as their primary diagnosis

23


Percent of Patients with Dementia

The percentage of patients at a hospice who had dementia as their primary diagnosis

25


Percent of Patients with Stroke

The percentage of patients at a hospice who had a stroke as their primary diagnosis

9


Percent of Patients with Circulatory/heart disease

The percentage of patients at a hospice who had circulatory/heart disease as their primary diagnosis

13


Percent of Patients with Respiratory disease

The percentage of patients at a hospice who had respiratory disease as their primary diagnosis

8


Percent of Patients with Other Conditions

The percentage of patients at a hospice who had other conditions as their primary diagnosis

6


Care Provided in Home

The percentage of days patients received care in their own home

39

The percentage of days patients received care in their own home


Care Provided in Assisted Living Facility

The percentage of days patients received care in an assisted living facility

17


Care Provided in Nursing Facility

The percentage of days patients received care in a nursing facility

41


Care Provided in Inpatient Hospital Facility

The percentage of days patients received care in an inpatient hospital

0


Hospice served at least 1 patient enrolled in Medicare Advantage during one year

Yes


Hospice served at least 1 patient with both Medicare and Medicaid coverage during one year

Yes