in East Lansing, Michigan is a For-Profit hospice care facility first certified to accept Medicare payments on February 24, 2018. Extensive health outcomes, ratings, and more are accessible on their profile below.
Patient Ratings Please rate how you felt your loved or yourself have been treated at Heart To Heart Hospice Of Lansing below to help others make a more informed decision. Thank you.
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Address:
Heart To Heart Hospice Of Lansing 2260 Saginaw St, Suite A East Lansing, MI 48823 [Ingham county]
Phone Number:
(517) 580-7530
Ownership Type:
For-Profit
Medicare Certified on:
February 24, 2018
Caretaker Survey
The opinions below are from people who looked after the patient before they moved to hospice care. We use a scale from 0 to 100 to measure these opinions. If half of the people agree on something, the score would be 50%, and it works the same way for other percentages.
The hospice team did |not| provide the right amount of emotional and spiritual support
9%
The hospice team provided the right amount of emotional and spiritual support
91%
Caregivers rated the hospice agency a 6 or lower
4%
Caregivers rated the hospice agency a 7 or 8
10%
Caregivers rated the hospice agency a 9 or 10
86%
NO, they would probably not or definitely not recommend the hospice
4%
YES, they would probably recommend the hospice
7%
YES, they would definitely recommend the hospice
89%
The hospice team sometimes or never treated the patient with respect
3%
The hospice team usually treated the patient with respect
8%
The hospice team always treated the patient with respect
89%
The patient sometimes or never got the help they needed for pain and symptoms
6%
The patient usually got the help they needed for pain and symptoms
27%
The patient always got the help they needed for pain and symptoms
67%
The hospice team sometimes or never communicated well
10%
The hospice team usually communicated well
13%
The hospice team always communicated well
77%
The hospice team sometimes or never provided timely help
14%
The hospice team usually provided timely help
19%
The hospice team always provided timely help
67%
They did not receive the training they needed
14%
They somewhat received the training they needed
21%
They definitely received the training they needed
65%
Survey Results
The following survey results indicate how Heart To Heart Hospice Of Lansing did on a variety of measures. HCI stands for: Hospice Care Index
Hospice and Palliative Care Treatment Preferences
The rate at which a hospice respects and follows the patient's wishes for care regarding treatment preferences
99.5
Beliefs & Values Addressed (if desired by the patient)
The rate at which a hospice addresses and respects the patient's beliefs and values if desired by the patient
100.0
Hospice and Palliative Care Pain Screening
The rate at which a hospice screens patients for pain
99.1
Hospice and Palliative Care Pain Assessment
The rate at which a hospice assesses and evaluates the patient's pain
100.0
Hospice and Palliative Care Dyspnea Screening
The rate at which a hospice screens patients for difficulties with breathing
100.0
Hospice and Palliative Care Dyspnea Treatment
The rate at which a hospice treats and manages the patient's breathing difficulties
100.0
Patient Treated with an Opioid Who Are Given a Bowel Regimen
100.0
Hospice and Palliative Care Composite Process Measure
The rate at which a hospice provides comprehensive care
98.6
Hospice Visits in the Last Days of Life
The rate at which hospice visits are provided in the last days of life
68.1
Hospice Care Index Overall Score
The rate at which the hospice care index overall score is observed
8.0
1 to 10 scale of how CMS scored this hospice (10 being highest)
CHC/GIP provided (% days)
0.0
CHC/GIP provided (% days)
49
Gaps in nursing visits (% elections)
73.2
Gaps in nursing visits (% elections)
77
Early live discharges (% live discharges)
The rate at which early live discharges are observed
7.5
Early live discharges (% live discharges)
Early live discharges (% live discharges)
60
Late live discharges (% live discharges)
The rate at which late live discharges are observed
52.2
% live discharges observed rate at facility
Late live discharges (% live discharges)
81
Burdensome transitions, Type 1 (% live discharges)
The rate at which burdensome transitions, Type 1, are observed
14.9
Burdensome transitions, Type 1 (% live discharges) observed rate at facility
Burdensome transitions, Type 1 (% live discharges)
85
Burdensome transitions, Type 2 (% live discharges)
The rate at which burdensome transitions, Type 2, are observed
1.5
Burdensome transitions, Type 2 (% live discharges) observed rate at facility
Burdensome transitions, Type 2 (% live discharges)
52
Per-beneficiary spending (U.S. dollars $)
The rate at which per-beneficiary spending is observed
19,855
Per-beneficiary spending (U.S. dollars $)
Per-beneficiary spending (U.S. dollars $)
73
Nurse care minutes per routine home care days (minutes)
The rate at which skilled nursing care minutes per routine home care days are observed
8.9
Skilled nursing care minutes per routine home care days
Nurse care minutes per routine home care days (minutes)
14
Skilled nursing minutes on weekends (% minutes)
The rate at which skilled nursing minutes on weekends are observed
4.4
Skilled nursing minutes on weekends (% minutes)
Skilled nursing minutes on weekends (% minutes)
10
Visits near death (% decedents)
The rate at which visits near death are observed
93.5
Visits near death (% decedents) observed rate at facility
Visits near death (% decedents)
53
Average Daily Census
The average number of patients cared for by a hospice each day
27.0
Percent of Patients with Dementia
The percentage of patients at a hospice who had dementia as their primary diagnosis
24
Percent of Patients with Stroke
The percentage of patients at a hospice who had a stroke as their primary diagnosis
33
Percent of Patients with Circulatory/heart disease
The percentage of patients at a hospice who had circulatory/heart disease as their primary diagnosis
15
Percent of Patients with Respiratory disease
The percentage of patients at a hospice who had respiratory disease as their primary diagnosis
0
Percent of Patients with Other Conditions
The percentage of patients at a hospice who had other conditions as their primary diagnosis
0
Care Provided in Home
The percentage of days patients received care in their own home
3
The percentage of days patients received care in their own home
Care Provided in Assisted Living Facility
The percentage of days patients received care in an assisted living facility
55
Care Provided in Nursing Facility
The percentage of days patients received care in a nursing facility
40
Care Provided in Skilled Nursing Facility
The percentage of days patients received care in a skilled nursing facility
0
Care Provided in Inpatient Hospital Facility
The percentage of days patients received care in an inpatient hospital
0
Care Provided in Inpatient Hospice Facility
The percentage of days patients received care in an inpatient hospice
0
Care Provided in All other locations
The percentage of days patients received care in other locations
2
Hospice served at least 1 patient enrolled in Medicare Advantage during one year
Yes
Hospice served at least 1 patient with both Medicare and Medicaid coverage during one year