Faith And Family Hospice

in Marlborough, Massachusetts is a For-Profit hospice care facility first certified to accept Medicare payments on April 10, 2019. Extensive health outcomes, ratings, and more are accessible on their profile below.


Patient Ratings
Please rate how you felt your loved or yourself have been treated at Faith And Family Hospice below to help others make a more informed decision. Thank you.
Current Rating: Loading...
Address:

Faith And Family Hospice
420 Lakeside Avenue, Suite 203
Marlborough, MA 1752 [Middlesex county]

Phone Number:

(508) 485-4555

Ownership Type:

For-Profit

Medicare Certified on:

April 10, 2019


Caretaker Survey

The opinions below are from people who looked after the patient before they moved to hospice care. We use a scale from 0 to 100 to measure these opinions. If half of the people agree on something, the score would be 50%, and it works the same way for other percentages.



The hospice team did |not| provide the right amount of emotional and spiritual support

9%


The hospice team provided the right amount of emotional and spiritual support

91%


Caregivers rated the hospice agency a 6 or lower

6%


Caregivers rated the hospice agency a 7 or 8

12%


Caregivers rated the hospice agency a 9 or 10

82%


NO, they would probably not or definitely not recommend the hospice

6%


YES, they would probably recommend the hospice

3%


YES, they would definitely recommend the hospice

91%


The hospice team sometimes or never treated the patient with respect

2%


The hospice team usually treated the patient with respect

3%


The hospice team always treated the patient with respect

95%


The patient sometimes or never got the help they needed for pain and symptoms

10%


The patient usually got the help they needed for pain and symptoms

3%


The patient always got the help they needed for pain and symptoms

87%


The hospice team sometimes or never communicated well

8%


The hospice team usually communicated well

13%


The hospice team always communicated well

79%


The hospice team sometimes or never provided timely help

16%


The hospice team usually provided timely help

16%


The hospice team always provided timely help

68%


They did not receive the training they needed

8%


They somewhat received the training they needed

8%


They definitely received the training they needed

84%



Survey Results


The following survey results indicate how Faith And Family Hospice did on a variety of measures.
HCI stands for: Hospice Care Index

Hospice and Palliative Care Treatment Preferences

The rate at which a hospice respects and follows the patient's wishes for care regarding treatment preferences

98.5


Beliefs & Values Addressed (if desired by the patient)

The rate at which a hospice addresses and respects the patient's beliefs and values if desired by the patient

90.4


Hospice and Palliative Care Pain Screening

The rate at which a hospice screens patients for pain

97.8


Hospice and Palliative Care Pain Assessment

The rate at which a hospice assesses and evaluates the patient's pain

100.0


Hospice and Palliative Care Dyspnea Screening

The rate at which a hospice screens patients for difficulties with breathing

99.3


Hospice and Palliative Care Dyspnea Treatment

The rate at which a hospice treats and manages the patient's breathing difficulties

96.0


Patient Treated with an Opioid Who Are Given a Bowel Regimen

92.6


Hospice and Palliative Care Composite Process Measure

The rate at which a hospice provides comprehensive care

86.0


Hospice Visits in the Last Days of Life

The rate at which hospice visits are provided in the last days of life

49.7


Hospice Care Index Overall Score

The rate at which the hospice care index overall score is observed

9.0

1 to 10 scale of how CMS scored this hospice (10 being highest)


CHC/GIP provided (% days)

0.1


CHC/GIP provided (% days)

64


Gaps in nursing visits (% elections)

46.4


Gaps in nursing visits (% elections)

35


Early live discharges (% live discharges)

The rate at which early live discharges are observed

10.0

Early live discharges (% live discharges)


Early live discharges (% live discharges)

76


Late live discharges (% live discharges)

The rate at which late live discharges are observed

46.7

% live discharges observed rate at facility


Late live discharges (% live discharges)

69


Burdensome transitions, Type 1 (% live discharges)

The rate at which burdensome transitions, Type 1, are observed

23.3

Burdensome transitions, Type 1 (% live discharges) observed rate at facility


Burdensome transitions, Type 1 (% live discharges)

97


Burdensome transitions, Type 2 (% live discharges)

The rate at which burdensome transitions, Type 2, are observed

3.3

Burdensome transitions, Type 2 (% live discharges) observed rate at facility


Burdensome transitions, Type 2 (% live discharges)

75


Per-beneficiary spending (U.S. dollars $)

The rate at which per-beneficiary spending is observed

15,554

Per-beneficiary spending (U.S. dollars $)


Per-beneficiary spending (U.S. dollars $)

49


Nurse care minutes per routine home care days (minutes)

The rate at which skilled nursing care minutes per routine home care days are observed

16.7

Skilled nursing care minutes per routine home care days


Nurse care minutes per routine home care days (minutes)

86


Skilled nursing minutes on weekends (% minutes)

The rate at which skilled nursing minutes on weekends are observed

9.3

Skilled nursing minutes on weekends (% minutes)


Skilled nursing minutes on weekends (% minutes)

64


Visits near death (% decedents)

The rate at which visits near death are observed

92.3

Visits near death (% decedents) observed rate at facility


Visits near death (% decedents)

45


Average Daily Census

The average number of patients cared for by a hospice each day

21.0


Percent of Patients with Cancer

The percentage of patients at a hospice who had cancer as their primary diagnosis

28


Percent of Patients with Dementia

The percentage of patients at a hospice who had dementia as their primary diagnosis

23


Percent of Patients with Circulatory/heart disease

The percentage of patients at a hospice who had circulatory/heart disease as their primary diagnosis

0


Percent of Patients with Respiratory disease

The percentage of patients at a hospice who had respiratory disease as their primary diagnosis

0


Percent of Patients with Other Conditions

The percentage of patients at a hospice who had other conditions as their primary diagnosis

0


Care Provided in Home

The percentage of days patients received care in their own home

45

The percentage of days patients received care in their own home


Care Provided in Assisted Living Facility

The percentage of days patients received care in an assisted living facility

47


Care Provided in Nursing Facility

The percentage of days patients received care in a nursing facility

7


Care Provided in Inpatient Hospice Facility

The percentage of days patients received care in an inpatient hospice

0


Hospice served at least 1 patient enrolled in Medicare Advantage during one year

Yes


Hospice served at least 1 patient with both Medicare and Medicaid coverage during one year

Yes