Serenity Hospice Services, Llc

in Metairie, Louisiana is a For-Profit hospice care facility first certified to accept Medicare payments on September 28, 2001. Extensive health outcomes, ratings, and more are accessible on their profile below.


Patient Ratings
Please rate how you felt your loved or yourself have been treated at Serenity Hospice Services, Llc below to help others make a more informed decision. Thank you.
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Address:

Serenity Hospice Services, Llc
3445 North Causeway Blvd
Metairie, LA 70002 [Jefferson county]

Phone Number:

(504) 366-3996

Ownership Type:

For-Profit

Medicare Certified on:

September 28, 2001


Caretaker Survey

The opinions below are from people who looked after the patient before they moved to hospice care. We use a scale from 0 to 100 to measure these opinions. If half of the people agree on something, the score would be 50%, and it works the same way for other percentages.



The hospice team did |not| provide the right amount of emotional and spiritual support

11%


The hospice team provided the right amount of emotional and spiritual support

89%


Caregivers rated the hospice agency a 6 or lower

3%


Caregivers rated the hospice agency a 7 or 8

15%


Caregivers rated the hospice agency a 9 or 10

82%


NO, they would probably not or definitely not recommend the hospice

2%


YES, they would probably recommend the hospice

16%


YES, they would definitely recommend the hospice

82%


The hospice team sometimes or never treated the patient with respect

2%


The hospice team usually treated the patient with respect

5%


The hospice team always treated the patient with respect

93%


The patient sometimes or never got the help they needed for pain and symptoms

9%


The patient usually got the help they needed for pain and symptoms

18%


The patient always got the help they needed for pain and symptoms

73%


The hospice team sometimes or never communicated well

4%


The hospice team usually communicated well

9%


The hospice team always communicated well

87%


The hospice team sometimes or never provided timely help

6%


The hospice team usually provided timely help

11%


The hospice team always provided timely help

83%


They did not receive the training they needed

3%


They somewhat received the training they needed

11%


They definitely received the training they needed

86%



Survey Results


The following survey results indicate how Serenity Hospice Services, Llc did on a variety of measures.
HCI stands for: Hospice Care Index

Hospice Visits in the Last Days of Life

The rate at which hospice visits are provided in the last days of life

32.6


Hospice Care Index Overall Score

The rate at which the hospice care index overall score is observed

9.0

1 to 10 scale of how CMS scored this hospice (10 being highest)


CHC/GIP provided (% days)

0.0


CHC/GIP provided (% days)

49


Gaps in nursing visits (% elections)

60.4


Gaps in nursing visits (% elections)

56


Early live discharges (% live discharges)

The rate at which early live discharges are observed

4.5

Early live discharges (% live discharges)


Early live discharges (% live discharges)

37


Late live discharges (% live discharges)

The rate at which late live discharges are observed

47.7

% live discharges observed rate at facility


Late live discharges (% live discharges)

71


Burdensome transitions, Type 1 (% live discharges)

The rate at which burdensome transitions, Type 1, are observed

11.4

Burdensome transitions, Type 1 (% live discharges) observed rate at facility


Burdensome transitions, Type 1 (% live discharges)

74


Burdensome transitions, Type 2 (% live discharges)

The rate at which burdensome transitions, Type 2, are observed

2.3

Burdensome transitions, Type 2 (% live discharges) observed rate at facility


Burdensome transitions, Type 2 (% live discharges)

63


Per-beneficiary spending (U.S. dollars $)

The rate at which per-beneficiary spending is observed

17,774

Per-beneficiary spending (U.S. dollars $)


Per-beneficiary spending (U.S. dollars $)

62


Nurse care minutes per routine home care days (minutes)

The rate at which skilled nursing care minutes per routine home care days are observed

10.0

Skilled nursing care minutes per routine home care days


Nurse care minutes per routine home care days (minutes)

24


Skilled nursing minutes on weekends (% minutes)

The rate at which skilled nursing minutes on weekends are observed

2.8

Skilled nursing minutes on weekends (% minutes)


Skilled nursing minutes on weekends (% minutes)

3


Visits near death (% decedents)

The rate at which visits near death are observed

81.6

Visits near death (% decedents) observed rate at facility


Visits near death (% decedents)

15


Average Daily Census

The average number of patients cared for by a hospice each day

24.0


Provided Routine Home Care and other levels of care

Indicates whether a hospice provided routine home care and other levels of care

Yes

Hospice had at least one incidence of routine home care and at least one more incidence of care at another level.


Provided Routine Home Care only

Indicates whether a hospice provided only routine home care

No

The hospice had at least one incidence of routine home care over the last 3 years, and no incidences of care at any other level and the hospice had at least one incidence of care at another level.


Percent of Patients with Cancer

The percentage of patients at a hospice who had cancer as their primary diagnosis

26


Percent of Patients with Dementia

The percentage of patients at a hospice who had dementia as their primary diagnosis

23


Percent of Patients with Circulatory/heart disease

The percentage of patients at a hospice who had circulatory/heart disease as their primary diagnosis

15


Percent of Patients with Respiratory disease

The percentage of patients at a hospice who had respiratory disease as their primary diagnosis

0


Percent of Patients with Other Conditions

The percentage of patients at a hospice who had other conditions as their primary diagnosis

0


Care Provided in Home

The percentage of days patients received care in their own home

70

The percentage of days patients received care in their own home


Care Provided in Assisted Living Facility

The percentage of days patients received care in an assisted living facility

15


Care Provided in Skilled Nursing Facility

The percentage of days patients received care in a skilled nursing facility

13


Care Provided in Inpatient Hospital Facility

The percentage of days patients received care in an inpatient hospital

0


Hospice served at least 1 patient enrolled in Medicare Advantage during one year

Yes


Hospice served at least 1 patient with both Medicare and Medicaid coverage during one year

Yes